Small & Medium Sized Enterprises

Our clients come in all sizes.  While we perform telecommunications reviews for some of the largest organisations in the world, we also help clients which are SMEs.  For companies that are smaller than 500 employees we provide a service called Virtual Telecommunications Management.  Using the resources of our entire firm we undertake to manage your telecommunications and keep them optimised.  The cost of this service is generally a fraction of the cost of a full-time staff member and yet you get knowledge and professionalism of world class telecommunications experts managing your services.

Services we offer Small & Medium Sized Enterprises:

Network Optimisations

A Network Optimisation study analyses every aspect of a client’s telecommunications usage and expenditure, in order to ensure that its telecommunications are optimally configured to meet its business requirements. We have completed more than 2,000 of these studies for large and multinational corporations around the world. Read more…

Contract Executives

Our senior consultants are available to fill executive contract positions in fields in which they are expert. Read more…

Disaster Recovery Planning & Business Continuity

Most large users of telecommunications have disaster recovery locations so that they can relocate employees in the event that a physical calamity or threat precludes the use of their normal location. Read more…

Diversity Planning

Communications Options consultants are experts at designing networks that are protected from failure by the incorporation of engineered diverse paths. There are at least five types of network diversity. An insufficient amount of any of the five types of diversity can put a company at risk of catastrophic failure in its telecommunications network. Read more…

Systems Specifications and Sourcing

The specification, sourcing, procurement, and implementation of telephone, voicemail, call and contact centre, and related systems, typically involves substantial capital expenditure and significant exposure to risk.  Our consultants have implemented more than a half a million lines of telephony and associated switching systems. Accordingly, Communications Options has developed a methodology aiming to de-risk the process, and to ensure that the optimal system is implemented at the best price. Read more…

Call Centre Management

Managing a call centre effectively, to maximise value, is an optimisation problem. The two main elements of cost are staff (usually the largest cost) and telecommunications. Read more…

Virtual Telecommunications Management

Communications Options created the Virtual Telecommunications Management (VTM) service to provide to medium-sized companies the same level of telecommunications management expertise that is found in the largest companies in the world. Read more…

Contract Negotiations

Communications Options has the ability to do a far better job of negotiating the financial aspects of contracts for corporate users with telecommunications carriers, than the user can do on its own. There are three major reasons for this. Read more…

Expense Management

As an offshoot of our billing capability, we create custom designed telecommunications expense management systems for our clients, as well as implementing them and operating them, if required. Read more…

Dispute Resolution

Communications Options has offered a dispute resolution service between carriers and end users since we opened our doors as a consulting firm. We also offer a dispute resolution service for carriers. Read more…

Employee Abuse

Clients are usually surprised to discover the level of employee abuse of their telecommunications systems. Even in companies whose telecommunications are otherwise well managed, employee abuse can reach 30% of telecommunications expense. In companies where telecommunications expense has not been well managed, we have seen situations where employee abuse accounted for as much as 50% of telecommunications expense. Read more…

Executive Programmes

Communications Options executives function as trusted advisors, coaches and senior partners for executives of large corporate users of telecommunications. Read more…

Inventory

A key element in expense management is to keep the inventory of hardware and network facilities up to date. This is particularly true for large organisations where the number of items that need to be tracked can appear daunting and often the effort to keep records completely up to date is not made. Read more…

Procurement

Communications Options provides a service of telecommunications procurement reviews that sets out the telecommunications procurement policies required for large end users, and trains the procurement staff in this important specialisation. Read more…

Project Management

Communications Options provides project management services for our clients ranging from relatively straight-forward implementations of new telecommunications systems, to large international telecommunications infrastructure projects. Read more…

Requests for Proposal

In order to ensure that the user gets the best deal from the supplier, the user must always be prepared to go as far as issuing a formal RFP for services. By indicating a willingness to conduct a formal RFP, and with the resolve and skill set to conduct one if necessary, Communications Options is able to drive competitive pricing and acceptable service levels for clients. Read more…

Training

We have taught several courses on advanced network design, and we also conduct training courses for new telecommunications systems as we implement them for clients. To date, our consultants have trained tens of thousands of clients’ employees on new telecommunications systems. Read more…

Homeworking

In the last thirty years, with the advent of mobile telephony and the growth of high speed Internet, homeworking has become an effective way for companies to reduce overheads and accommodate flexible working arrangements for staff. Our consultants have considerable experience in assisting companies to implement homeworking programmes that effectively utilise telecommunications technology to enhance productivity while ensuring that the companies’ data is kept secure. Read more…

Benchmarking

Benchmarking is a quick and relatively inexpensive way to determine whether a client is paying reasonable amounts for the services it is procuring from telecommunications carriers. Read more…

Billing Audits

Communications Options provides a service for our clients wherein we audit telecommunications bills. There are often opportunities to save significant amounts of money for clients with this service. Read more…

Follow Us on LinkedIn


Contact Us Today

To learn more about what we can do for you, call us on +44 203 586 4266.